You will receive a tracking number to keep eyes on your package along the way!
Shipping FAQ
Thank you for your purchase. Your support and loyalty is important to us. Processing can take 3-7 business days before receiving a tracking number.
DAMAGED/LOST/ STOLEN PACKAGES;
If your package is damage/lost/stolen after being delivered to the shipping company MAVV-V-LUS SKINCARE cannot be responsible you will have to make a claim with the shipping company. Once you receive a tracking number it is your responsibility to track your package.
INTERNATIONAL PACKAGES
Please keep in mind the rules and regulations that your country has for products that are allowed to enter the country. We are not responsible for any items that are held by customs if the country prohibits the items. We are not responsible for additional custom fees we have no control over this.
Mavv-v-lus uses Canada Post to ship your order shipping can take anywhere between 3-21 business days (excluding holidays and weekends)
INVALID ADDRESS
Please be sure to correctly enter your address including any unit, apartment, or suite numbers. We would hate for you to repay for shipping. You do not receive a refund on your initial shipping payment because this was paid to the shipping company and if your product was sent out/ scanned in a facility they will not refund the postal fee.
ALLERGIES
Please review ingredients on all products to avoid allergy issues. Most customers love our products and we appreciate you for trying our all natural skincare product. If any allergic reaction accurse please to stop using immediately and seek medical attention.
REFUNDS
Every purchase made is nonrefundable and nonexchangeable
PRIVACY
When you purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
We will NEVER use your personal information for a secondary reason, like marketing.
We may DISCLOSE your personal information if we are required by law to do so or if you violate our Terms of Service.
We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.
If you have any questions regarding a purchase please feel free to email us at [email protected]
THANK YOU FOR VISITING OUR WEBSITE.